Ticketing Information

• Ticket Office will be open Tuesday-Friday 10am-5pm .
• Before events including Iowa Wolves, Iowa Wild, and Iowa Barnstormers games, the box office will open 3 hours before scheduled event.
• For other events scheduled on Saturday, Sunday, or Monday, Ticket Office will open at noon or 2 hours before a morning scheduled event.

(515) 564-8000

For more information about Mobile Tickets Click Here

Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Iowa Events Center Ticket Office.

All tickets are subject to a facility fee. Tickets purchased online are subject to additional service charges.

In order to pick up your tickets please bring with:

• A government issued ID matching the name on the account, the credit card used for the purchase, and the confirmation number will be required to pick up tickets.
• Tickets will be released only to the person whose name appears on the ticket envelope.
• For event specific Will Call information, please see our event calendar for instructions.
• Please note: Some events have additional restrictions on picking up tickets at will call.

Discounted ticket prices for kids are sometimes available for various shows. Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act.

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, Iowa Events Center and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, other information.

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Iowa Events Center website and event phone line. We will also send an email to the database of purchasers for that event, if we have contact information.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.

PLEASE NOTE: In the event of a cancellation, the paid ticket price will be refunded.
*Fees and charges associated with the ticket purchase may be retained.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Iowa Events Center is not responsible for tickets purchased through unauthorized sources.

All sales are final, there are no refunds or exchanges. Note that ticket prices and fees are subject to change at any time and there are no adjustments or exchanges for previously purchased tickets. 

If the tickets were purchased at the Iowa Events Center Ticket Office:

Cash payment: There are no instances when replacement tickets will be issued if a patron has lost their tickets.

Credit Card Payment: Call (515) 564-8000 or come to the Iowa Events Center Ticket Office. The following information will be required: customer’s name, date of purchase, and credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided.

If the tickets were purchased through Online Ticketing or charged by phone:

Call (515) 564-8000 or come to the Iowa Events Center Ticket Office to report your tickets lost. They will give you further instructions. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your ticket because once tickets have been replaced; no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid ID and credit card used to purchase the tickets.

*In all instances, tickets should be treated like cash. There is no guarantee of replacing tickets. Replacement tickets may be subject to a reprint fee.

A police report will be required by Iowa Events Center Management. Tickets will be reprinted at the discretion of the Ticket Office Manager and only after verification of purchase.

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the house. To purchase Platinum Seats or for more information, click here.

Starting July 1, 2024, we will be utilizing Near Field Communication (NFC) technology for all ticketed events (excluding the Iowa Barnstormers for the 2024 season). Your smartphone has NFC technology built within it that stores your ticket in the form of an NFC pass using either Apple Wallet or Google Pay.

Prior to visiting Wells Fargo Arena, download your mobile tickets and save them in your mobile wallet. Your event ticket will not have a QR code. If you purchased multiple tickets for a group, everyone would have to enter the venue together or the ticketholder will need to transfer them to those in your group. Fans will not be able to use photographs or screenshots of NFC tickets to gain entry to the venue. Visit our Mobile Tickets page to learn how to transfer your tickets.  

When you arrive at the event, simply “tap” and hold your smartphone to the NFC sensor to scan your ticket. If you have multiple tickets, swipe over and scan the next ticket(s). The scanner will turn green when the scan is successful. If the scanner turns red, visit with an Usher for further instruction. Once successfully scanned, you can enter the venue and enjoy the event.