Step 1

From your mobile device, log-in to your account at Hy-VeeTix.com/Signin

Don't remember your password? You can use the 'Sign In With a Code' feature to have a temporary code emailed to you for account access. 

 

 

 

 

 

 

 

 

 

Step 2

A list of your tickets will appear under My Upcoming Events. Tap the link of the event that you wish to save.

If your event is coming up today or tomorrow, you will be automatically directed to the My Tickets page.

 

 

 

 

 

 

 

 

 

Step 3

Tap the button(s) to add your tickets to your Apple Wallet or Google Wallet App. Tickets will be saved on your phone for easy access. You have the option of adding just one ticket or all tickets at once. 

 

 

 

 

 

 

 

 

 

Step 4 (Apple)

 

Tap the ‘Add’ button at the top left to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Apple Wallet.

 

 

 

 

 

 

 

 

 

 

 

Step 4 (Google)

Tap Save to phone and your pass will save to your Google account. You can access your ticket(s) in the Google Wallet App on your phone.

Click this link to download - Google Wallet App

 

 

 

 

 

 

 

 

 

 

 

 

Step 1

Log-in to your account at Hy-VeeTix.com/Signin

Don't remember your password? You can use the 'Sign In With a Code' feature to have a temporary code emailed to you for account access. 

 

 

 

 

 

 

 

 

 

 

Step 2

Click “TRANSFER TICKETS”

*Note Transfer is for sending tickets to someone else. If you are using the tickets, go to the 'Upcoming Events' section, click on your event and then Add to Wallet. 

You can also transfer tickets directly from the My Tickets page. 

 

 

 

 

 

 

 

 

Step 3

Select the event you are transferring tickets from, and then select the tickets you are wanting to transfer. Click “Continue” at the bottom of the screen.

 

 

 

 

 

 

 

 

 

 

 

Step 4

Enter the cell phone number or email of the person you would like to transfer the tickets to. Click “Review Transfer” at the bottom of the screen.

 

 

 

 

 

 

 

 

 

 

Step 5

Once you have reviewed that the recipients phone number or email address and ticket information are correct, click “Transfer Tickets” at the bottom of the screen.

Have a second person you need to send a ticket to? No problem, just click Add Another Transfer to transfer another ticket to a different recipient in the same transaction. 

 

 

 

 

 

 

 

 

Step 6

You will see a confirmation screen once the transfer has been sent. The recipient will then be sent instructions for claiming the tickets. You will receive an email once the transfer is accepted.

 

 

 

 

 

 

 

Pending Transfer Info

Your tickets will now have a pending transfer notice alerting you to the number/email of the recipient until the transfer is completed. If you click on Pending Transfer you can see the details as well as cancel the transfer if necessary. 

 

 

 

 

 

 

 

 

Step 1

You will receive a text message or email saying that your friend is sending you tickets. Click on the link in the message to accept.

 

 

 

 

 

 

 

 

 

 

 

 

Step 2                                                        

Click Accept Transfer. Note: If receiving the transfer via email you must accept the tickets on your mobile phone. Tickets must be displayed on a mobile phone from your digtal wallet, they cannot be printed. 

 

 

 

 

 

 

 

 

 

 

 

Step 3

If you already have a Hy-VeeTix account, sign in as a Returning Online Customer using your email address/Account Number and password. If you don't have an account simply create one.

 

 

 

 

 

 

 

 

 

 

 

Step 4

Click on the icon(s) to Add to Your Apple Wallet or Google Wallet.

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 5

Click “Add” to save to your Apple Wallet or “Save” to save the ticket to your Google Wallet.

 

 

 

 

 

 

 

 

 

 

 

 

• Why the transition to mobile ticketing?

Adopting mobile ticketing is all about improving the fan experience with quick and convenient entry into the venue, reduces the risk of lost, stolen or counterfeit tickets, and allows you to manage, transfer or sell your tickets at any time directly from your smartphone.

 

• Where is my barcode?

Tickets are now delivered with NFC enabled technology. When you arrive at the event, bring up your tickets in your mobile wallet and hold near the ticket scanner/reader to scan the tickets for entry. No barcodes will be visible, so all tickets must be added to an Apple or Google wallet app. 

 

• Can I have multiple tickets on the same mobile device?

Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.

 

• Can I print my tickets? Will screenshots work?

No, tickets must be added to a digital wallet on a mobile device for entry. Screenshots will not be accepted, you must add your tickets to the Apple or Google wallet for entry. 

 

• What if my guest(s) and I arrive at the venue at different times?

You’ll need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive a text (oe e-mail) instructing them to accept the tickets and add it to their mobile wallet.

 

• Does the person I’m transferring tickets to need to have an account?

Yes, the person receiving your tickets will need to log into (or establish) an account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on the day of the event.

 

• What if don’t have a smartphone or have additional questions?

We understand there can be many questions, and we’re here to help! CLICK HERE to submit a request and a member of our ticketing team will be in touch as soon as possible to answer your questions.

 

• What are my options if digital tickets don’t work or something happens to my phone?

We recommend making sure your mobile device is fully charged on event day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the event.

 

• Do I have to have an account to accept tickets transferred to me?

Yes, it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on the event day.  

 

• I have multiple tickets, do I have to download each digital ticket for an event individually?

No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each event together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each QR code, but you should be able to do that just by swiping on your mobile device between each scan.

However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.