DESCRIPTION

Under general direction, performs advanced journey level and leadwork duties in the technical operation, maintenance and repair of steam generating boilers, electrical generating equipment and auxiliary systems, and centralized air-conditioning systems of a widely dispersed building complex with numerous individual physical plants; performs related work as required.

RESPONSIBILITIES

• Participates in routine preventative maintenance on equipment; oils and lubricates fans, motors, pumps and generators, cleans screens, strainers, burners and automatic controls as directed
• Effective and timely communication with management and team members including arrival, location, departure; communicating work issues and building needs; escalating issues to management as required
• Responsible to track daily performance and completed tasks through MicroMain web-based system
• Repairs and replaces defective parts & equipment as directed in accordance with provisions of prescribed preventative maintenance

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Questions? Contact Jim at jim.bacon@oakviewgroup.com or at 515-564-8081

DESCRIPTION

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

RESPONSIBILITIES

• Greet and scan tickets as guests enter the building amd usher guests to their seats
• Provide directional assistance to guests throughout facility
• Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor
• Complete an incident report on a timely basis, as required

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Questions? Contact Richard at Richard.Schmid@oakviewgroup.com

DESCRIPTION

This position is based at the Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people.

RESPONSIBILITIES

• Set-up and tear down including: risers, chairs, tables, pipe and drape and other items as needed for events at facility
• Handle folding chairs, stacking chairs, tables of various shapes and sizes, drapery and skirting
• Operate an assortment of equipment including: forklifts, pallet jackets and more
• Provide excellent customer service assistance to internal and external clients

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Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051

DESCRIPTION

This position is based at the Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people.

RESPONSIBILITIES

• Before, during and after event cleaning to include removal of trash, spills, vaccuming, etc
• Execute accurate and timely completion of cleaning checklists
• Responsible for safe use of various supplies including variety of cleaning chemicals, mops, brooms, shovels and scrapers
• Operate an assortment of equipment including: buffers/burnishers, rider sweepers/scrubbers, walk behind scrubbers, blowers, vacuums, and others as needed

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Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051

DESCRIPTION

Parking Attendant is an on-call, per event employee who assists in direction of customers in and around the Iowa Events Center parking lots during events. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.  This employee must have excellent attendance to ensure the success of the Parking Department during events held at the Iowa Events Center.

RESPONSIBILITIES

• Greet and direct customers entering parking lots, communicate parking information to the public
• Accept cash or credit payment. Count back correct change as needed
• Monitor lot during events, immediately contacting supervisor as issues arise
• Provide positive and friendly experience to all customers

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Questions? Contact Beau at beau.coffman-pt@oakviewgroup.com or at 515-418-2613

DESCRIPTION

Parking Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

RESPONSIBILITIES

• Assist with day to day supervision of part time Parking Attendants
• Organize, prepare and distribute work schedules for staffing specific event needs
• Monitor lot during events to ensure cars are parked quickly and effectively; immediately contact the Manager if issues arise
• Assist Manager in communication of policy, employee coaching conversations, and process & procedure updates/information with parking staff

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Questions? Contact Beau at beau.coffman-pt@oakviewgroup.com or at 515-418-2613

DESCRIPTION

Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.

RESPONSIBILITIES

• Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
• Answer phone and provide event information to customers
• Must be familiar with and enforce ticket office rules and regulations
• Provide accurate Iowa Events Center information and superior customer service to patrons

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Questions? Contact Jake at jake.reichling@oakviewgroup.com or at 515-418-2620

DESCRIPTION

The Zamboni Operator will perform general labor duties as assigned. Duties included but not limited to building conversions for various events, familiarity with all aspects of facility operations and maintenance in addition to ice making, ice maintenance and repair.

RESPONSIBILITIES

• Must be a trained operator for Zamboni Ice Resurfacing machines
• Must be comfortable working in very cold or very hot conditions for long periods of time
• Ability to adhere to building policies and event requirements
• Solid understanding of OSHA rules and regulations

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Questions? Contact Leah at leah.beery@oakviewgroup.com or at 515-564-8051

Description

The Cashier utilizes a cash register and accepts payment.  Prepares and serves concession items to guests.  Prepares and pours beverages and serves them to guests.  Ensures quality of food presentation. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities

• Conduct the cash register sales by entering the orders and completing the transaction.
• Responsible for maintaining stock and supply levels, and communicating to the Concessions Stand Manger of low stock items
• Listening and responding to customer requests or concerns
• Maintains sanitation, health and safety standards in work areas

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

Description

The Catering Barback is responsible to have assigned bars set-up & prepped prior to catered events. The Barback will assist with receiving and storage of product, prepare & stock bars.  All equipment will be maintained, stored, cleaned and organized.  The employee must maintain excellent attendance and be available to work events as scheduled per business need. 

Responsibilities

• Responsible to have assigned bars moved and set-up according to the Banquet Event Order (BEO) on time for catered events. This includes transitioning a bar set-up to alternate location during an event
• Responsible for prep, stock and re-stock of all assigned bars, including changing out assigned kegs
• May assist the assigned bartender serving beverages as required by the MOD. Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.  The Barback must serve alcoholic beverages responsibly in accordance with company policy including, on occasion, “slow down” or “cut off” of beverage service to certain guests
• Accountable for all received inventory & storing product while maintaining clean, safe & organized area, and reporting all unsafe working condition & injuries immediately to manager on duty (MOD)

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515-564-8026

Description

The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

Responsibilities

• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol
• Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages
• Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards
• Must communicate a cut-off to a guest as required

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515-564-8026

Description

The Concessions Cashier prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Uses a POS (point of sale system) and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities

• Conduct sales by taking orders, building orders, and completing the transaction
• Ability to build orders, prepare food, and knowledge in all areas of concessions operations
• Responsible for maintaining a clean and organized work space including but not limited to disposal of garbage & cleaning dishes
• Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

Description

The Concessions Cook is responsible for prep work and cooking hot food items in the Concessions Department.  Position assists with set-up, dishes and responsible for maintaining a clean and sanitized work space in accordance with company specifications.  Must be able to maintain excellent attendance in accordance with the attendance policy.

Responsibilities

• Prepares food in quantities as directed by the Concessions Manager or immediate supervisor
• Compliant with health, sanitation, safety and employment regulations in accordance with company standards
• Assist with set-up, clean-up and close out of the assigned Concessions stand
• Ensure proper storage of food products

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

Description

The Concessions Culinary Supervisor is responsible for serving guests quality food and beverage following the company’s standard recipes. Prepare and cook meats, sandwiches, salads, sauces, marinades, spices and flour mixtures and supervise all other aspects of the food and beverage operation. Responsible for the training of concessions cooking staff, providing leadership, cleanliness of stands, product quality, food safety, and general safety of the stand(s).

Responsibilities

• Responsible for coaching, mentoring, training, coordinating and supervising the work of concessions cooks and prep cooks in the concessions stand
• Displays knowledge of culinary preparation skills and teaches others proper preparation and food presentation
• Responsible for providing high quality, fresh food products in a timely manner for delivery to guests
• A willingness to cover any open position to ensure the location is fully operational and company standards pertaining to the speed of service and guest satisfaction are met

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

Description

The Dishwasher & Catering Steward is responsible for the sanitation of all kitchen equipment, cooking utensils, dishware, glassware and silverware, as well as the kitchen.  They are also responsible for all back of house areas being set and ready prior to events. The Dishwasher & Catering Steward will assist in pulling and staging all equipment prior to set-up, during the event and during clean-up. As a perk of the job, we offer free meals for most event days when available.

Responsibilities

• Operates dish machine equipment & washes any items not dishwasher safe by hand
• Places clean dishes, utensils or equipment in proper storage areas
• Sorts and removes trash or compost and clean after usage and sweeps and/or scrubs all floors in the kitchen and back of house areas
• Maintains a positive attitude and compliant employee relations climate

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515-564-8026

For opportunities with CSC Event Security Staff, the security provider for Iowa Events Center, click here.