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DESCRIPTION

The Back of House Lead supports the Catering Department and is responsible for all back of house (BOH) areas including cleaning, organization and set-up before, during and after events. This position is responsible for reviewing Banquet Event Orders pulling and staging all equipment based on these documents prior to event set-up; and ensure the catering / banquet equipment is maintained, stored and inventoried.

RESPONSIBILITIES

• Maintain and oversee a clean and organized back of house area to support the Catering operation.
• Responsible for the overall back of house areas cleanliness, organization, and team task productivity.
• Writing prep sheets for upcoming events.
• Maintains consistent communication with managers on assignments, productivity and task completion.
• Independently review complex Banquet Event Orders (BEOs) and make decisions based on the information, including forecasting and pulling & setting-up upcoming needed equipment.

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Questions? Contact Jeff at jeff.maynes@oakviewgroup.com or at 515-564-8026.

DESCRIPTION

The Beverage Supervisor assists the Beverage Manager with overseeing set-up and teardown, staffing, product and supplies as it relates to beverages for catered events. With direction from Beverage Manager and/or AGM, oversees serving of alcoholic beverages during catered events.

RESPONSIBILITIES

• Supervises beverage staff during catered events at the direction of Beverage Manager or AGM
• Oversees the service of beverages to guests including alcoholic beverages
• Ensures staff members check guest’s ID’s to verify minimum age requirement and are serving beverages responsibly in accordance with local/state/federal regulations
• Provides a professional presence for guests / clients during events and responds appropriately to requests

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Questions? Contact Jeff Maynes at jeff.maynes@oakviewgroup.com or at 515-564-8026

DESCRIPTION

The part time Building Attendant is an event-driven support position that works in the areas of housekeeping, show care, room sets, event teardown, arena conversions, and grounds maintenance at the Iowa Events Center.

RESPONSIBILITIES

• Set-up and teardown of events as directed including staging, tables, chairs, pipe-and-drape, skirting and other event items as required for events in Community Choice Credit Union Convention Center, Hy-Vee Hall, Wells Fargo Arena and all other areas of the facility
• Work individually and as a team to complete required projects and tasks contributing to a professional, teamwork atmosphere
• Complete room sets accurately and timely

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Questions? Contact Steve at steve.carlson@oakviewgroup.com or at 515-564-8012.

DESCRIPTION

The Concessions Cashier prepares and serves concession items to guests. Prepares and pours beverages and serves them to guests. Ensures quality of food presentation. Uses a POS (point of sale system) and accepts payment. Must be able to maintain excellent attendance in accordance with the attendance policy.

RESPONSIBILITIES

• Conduct sales by taking orders, building orders, and completing the transaction
• Ability to build orders, prepare food, and knowledge in all areas of concessions operations
• Responsible for maintaining a clean and organized work space including but not limited to disposal of garbage & cleaning dishes
• Serve beverages to guests including alcoholic beverages responsibly. Must check guest’s ID in accordance with state/federal regulations to verify minimum age requirement for purchase of alcoholic beverages

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

DESCRIPTION

The Concessions Cook is responsible for prep work and cooking hot food items in the Concessions Department.  Position assists with set-up, dishes and responsible for maintaining a clean and sanitized work space in accordance with company specifications.  Must be able to maintain excellent attendance in accordance with the attendance policy.

RESPONSIBILITIES

• Prepares food in quantities as directed by the Concessions Manager or immediate supervisor
• Compliant with health, sanitation, safety and employment regulations in accordance with company standards
• Assist with set-up, clean-up and close out of the assigned Concessions stand
• Ensure proper storage of food products

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Questions? Contact Brett Slaby at brett.slaby@oakviewgroup.com or at 515-564-8223

DESCRIPTION

A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.  They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.

RESPONSIBILITIES

• Greet and scan tickets as guests enter the building amd usher guests to their seats
• Provide directional assistance to guests throughout the facility
• Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor
• Complete an incident report on a timely basis, as required

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Questions? Contact Matt at matthew.cushman@oakviewgroup.com or at 515-564-8143.

DESCRIPTION

Parking Attendant is an on-call, per event employee who assists in direction of customers in and around the Iowa Events Center parking lots during events. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.  This employee must have excellent attendance to ensure the success of the Parking Department during events held at the Iowa Events Center.

RESPONSIBILITIES

• Greet and direct customers entering parking lots, communicate parking information to the public
• Accept cash or credit payment. Count back correct change as needed
• Monitor lot during events, immediately contacting supervisor as issues arise
• Provide positive and friendly experience to all customers

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Questions? Contact Beau at beau.coffman@oakviewgroup.com or at 515-564-8105.

DESCRIPTION

The Warehouse Worker is responsible for the receipt and storage of all food, beverage and related product and equipment received at Iowa Events Center in Wells Fargo Arena. The inventory and security of all items is under the control of these employees. Employees must maintain excellent attendance and be available to work an event based schedule.

RESPONSIBILITIES

• Maintain accurate delivery and inventory records
• Ensure that all items are received and placed in their storage location at the proper temperature
• Check all incoming items against purchase order sheets checking details such as weight count, quality, and specification
• Deliver items according to concession stands and place inventory in a proper fashion using the FIFO method of rotation (First-In-First-Out)

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Questions? Contact Jeff at jeff.maynes@oakviewgroup.com or at 515-564-8026.

DESCRIPTION

Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.

RESPONSIBILITIES

• Manage all Guest Service activities for events at Iowa Events Center to ensure high level of guest satisfaction in all pertinent areas of event experience
• Develop, maintain, and implement all training activities for part time employees within the Guest Services staff; this includes public speaking, teaching large audiences as required
• Act as facility contact for all event related complaints, including but not limited to, answering incoming emails, calls, and event concerns
• Schedule and ensure that the Events department is staffed appropriately based on estimates; coordinating with contacts from Security, Police and First Aid departments

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Questions? Contact Matt at matthew.cushman@oakviewgroup.com or at 515-564-8143.

DESCRIPTION

Partnerships & Premium Seating Coordinator is responsible for supporting the partnerships team by assisting in the execution of sponsorships, assisting in the day-of-event premium seating experience, and helping to maintain and grow client relationships to help achieve department revenue goals.

RESPONSIBILITIES

• Communicate with annual Suite, Loge Box, and Club Seat Holders and Event Rental clients to increase revenue through ticket additions, food and beverage packages, and merchandise add-ons
• Identify qualified sales leads and manage prospect lists through CRM input.
• Support the Director of Partnerships by designing proposals, developing digital assets, and executing sponsorship deliverables.
• Routine coordination with the marketing department to develop and execute digital marketing sponsorship programs and deliverables.

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Questions? Contact Jason at jevans@oakviewgroup.com or at 515-564-8019